Hey!!!! Here we go! PHC University is launching. There are so many announcements coming very soon! Stay tuned. Charlie is about ready to explode!!!
We had a great class in Kansas City on Thursday, Effective Communication. It had a lot of new material – updated trends and techniques in the field of communication.
So I challenge our class participants from this recent class – blog WHAT DID YOU LEARN AND HOW WILL YOU APPLY WHAT YOU HAVE LEARNED?
BLOG MY FRIENDS!
I enjoyed being in this class. Not only was it fun but it was educational. I took effective communication courses in college and this was a great addition to it. I learned that communication is the key in any situation. In order to be a successful employee and company we need to communicate as more as possible and follow up. We need to make sure that we “Do one, See one and Teach One.”
Technology is a great thing. We can text, email and even do voice messages. However, the down fall is that we cannot see the other persons emotions, feelings and even see their reactions as they read the message. The best thing to do would be to call and ask them if there is anything else that they might want to know or what their intake on it is. We need to always confirm with the other person just to make sure that we are all on the same page. It is so easy to take something the wrong way when we read something. It might have been a joke but we as receivers of that message might misconstrue the message.
Yes! I like the saying of See One, Do, One Teach One, especially with our new nurses. I really is more descriptive than saying “you will do a ‘return-demonstration’ ” and seems less intimidating to our “baby”/new nurses.
Love the class! See One, Do One, Teach One really makes so much sense. This is a wonderful tool, a fantastic way of knowing what was taught was actually captured. Likewise, challenge vs delegate it is sometimes the way we deliver things in life that deepens the connection with others, builds trust and improves teamwork. Being prepared and speaking with confidence is a must when communicating, know what you want the listener to receive and believe in it. Making eye contact let them know you are passionate about what you say and to make certain they are in the conversation with you. Matching the others tone in a difficult or volatile conversation and modulate to encourage them to relate with you is a tool I learned that will be very helpful in my position. And last but not least look through the eyes of others and be respectful – hence the Golden Rule – Breathe, write once – read twice, if concerned use an editor.
I look forward to attending this class on Thursday!
-Tiffanie
It was exciting to be the first class of PHC U and I will use the many techniques we discussed. I really liked the quote by John C. Maxwell, “People may hear your words but they feel your attitude” as 93% of communication is nonverbal, it’s a good reminder. But my favorite tool will be “write to the ripples”. Thanks Terri!
I love that quote Heidi!!
It was awesome coming into Effective Communication class with Laryngitis! I do love making an impression!
I’m proud to say that I was part of the first class of PHC U.
This class has made me much more of a “write once, read twice” email sender than my usual “read once, send then say d’oh afterward” approach. .I appreciate the time that Terri and Teresa take to teach and encourage me during my journey at Phoenix
I always get so much out of Terri’s classes. I love the have some spot check you when you send a big email that may come across not the way you intended. We have a few of us the help keep each other in check.I also love the 6 habits of effective communication in the Taking Flight culture! I am very excited to see the new PHC-U roll out!
I loved this class!! It was a good reminder that we need to take time when we are communicating with others. That means verbal or non verbal communication. Rereading those emails before we send them out was one I didn’t think of. The see one, do one, teach one was a big eye opener.
It is such a privilege to work for a company that desires to not only see the employees grow but gives them the tools to do so. The Effective Communication class was very eye opening for me. I seem to have a range of comments about my communication. At times I get “You talk at me instead of to me”. Other times I get told “Your too emotional or weak”. It has left me frustrated because I couldn’t figured it out. Seemed either I was walking over people or just shutting down. This class really helped me to identify how this was happening. I am thankful for the information presented in this class and I am committed to keeping the material before me because I want to grow.
I will be attending Effective Communication in Springfield on Thursday and I am excited to continue learning and growing! My time here at Phoenix has been eye opening and I value all the training that I have received. Terri’s classes are fun and engaging, not your usual boring, dull training that I have sat through my entire adult life!
The training that Phoenix supports us with is amazing! Keep it coming!!!
I attended the new addition of Effective Communication today! I attended the original version back in August of 2016. Today’s class was a great reminder and brought back to the surface all of the ways we need to put forth an effort into communicating effectively. Old habits die hard so I will be putting forth max effort into listening when others speak and modeling their inflection. I’ll also be putting great effort into e-mailing effectively! Thank you Terri, Phil and Teresa for putting together such a great course and I’m looking forward my next class next week! Bring on Conflict Resolution!
I was able to attend the effective communication class yesterday. This was a great class with some great ways to improve the way you communicate. My biggest takeaway was “Verbal Modeling”. It is important to show interest in what the other person is communicating and it is important to match their tone and modulation. This helps them feel truly heard.
I will be dedicating a binder specifically to PHCU. I plan to decorate it, make it fun and keep all of my learning material, certificates, etc. in it. (Great idea STL peeps) 🙂
I feel blessed that I had the opportunity to attend this class and I look forward to attending more in the future.
-Tiffanie
After attending the NEW Effective Communication yesterday, I walked away thinking about ways I can become a GREAT communicator. Not only in my professional life but personal life as well. I appreciate Terri’s down to earth, realistic approach to all of her classes.
I had a GREAT time in Effective Communication! The main points was not only helpful in my work life but in my personal life as well. As usual, Terri’s relational approach to teaching has made a lasting impact on my life. I am proud to work for a company that cares enough about it’s employees to make sure we are able to perform and give our best in all areas! Thanks for another awesome class!
I loved the new Effective Communication class. It was a great refresher having the opportunity to retake the class. I never walk away from Terri’s classes without feeling like I do not have something I can take away and work to improve myself. The 6 Habit of Effective Communications will be an easy key to look back at and help me communicate more proactively.
Thank you for allowing us to be a part of the first PHCU class! So excited for this adventure and journey together. What a wonderful first class too! I love the philosophy of listening with the intent to understand not with the intent to respond. I also thinking reiterating what someone has said back to them to clarify understanding is essential in listening so that you are both clear on what is trying to be communicated.
As a social worker, I often use verbal modeling with my patients and families. I love that you chose to put this into your teaching as people will receive information better if you speak in a language they can understand. Those 5 points of Verbal Modeling you put in the book are incredibly effective in communication skills. Thank you for taking the time to invest in your employees. This really makes a difference.
I have a little brother that is 14 and my mom until last year would not allow WIFI in our home—She wanted him to go out and play, make friends like I did when I was a kid and not have his nose in technology—Not a lot of people do that these days because communication is hardly face to face, its through email, text, snap chat and all other social media (but when I’ve been asked “If you were stranded on an island, what is the one thing you couldn’t live without?” My answer always: MY PHONE)
Moral of the story: Less texting, more talking 🙂
This class was truly tremendous and I am amazed at how much I continue to learn through these classes and Terri Tucker :)) I believe Communication is a key aspect to making sure various tasks get done well. I really liked how in all aspects of communicating it is important to listen to others and being open to listen and asking what the other person needs/wants to hear? I find that we focus so much on self that we tend to forget what the other person is saying. We must make sure to always communicate in a way that places value on the other person and through that will enhance his or her life 🙂
I am excited to learn and be enrolled at PHC University. I cannot wait until Friday y’all!!
Be Blessed,
Barbs <3
I loved this class! I feel like it provided me with so many great tools that I can use through Recruiting! I feel like we all fall short in the communication area so often so any extra help we can get is always great! Terri always provides such great classes that really suck you in and make you think and learn! Can’t wait for the next class at PHCU!
-Liz
I took the Effective Communication class and it made me realize that maybe email isn’t the most effective tool to communicate. Who knew!? Sometimes we get so busy and caught up with what’s going on in our own department that we communicate in the most timely efficient way instead of picking up our phones and making sure that our message is understood and answer any questions. Which ultimately ends up saving time so we aren’t having to back track and fix any mistakes from not communicating efficiently. The class was a blast and I learned so much. I can’t wait to take more classes at PHCU!
Managing Conflict:
I always thought conflict was a bad thing, and for the most part of my life I shied away from it. I now understand that conflict is natural , the key is how we handle it.. The ability to learn how to handle conflict helps you not just the person you are in conflict with. Being transparent with you heart, was very powerful to me because it goes beyond just being open it make you take a deeper look at yourself.
On Friday 02.23.18, I had the pleasure of learning about Managing Conflict, it was a great class! It helped me reflect on what my buttons are and making sure that if someone pushes them that I respond and don’t react. I also took home the quote ” Our goal is not to avoid conflict. Our goal is to effectively focus conflict and manage it.”. Great class, I am so excited about all the other classes!
Managing Conflict:
I learned several things in this class, the first thing being that conflict is a normal part of life. I also learned to step back and look at the problem from the other persons point of view and not just my own. I now also know to never state facts when attempting to work through conflict because that allows you to place blame. Lastly, I learned to not sweat the small stuff. You should never let one small event take control of your entire day. It was a very enlightening class to say the least!
In Managing Conflict on Friday, I was reminded that conflict left unresolved results in a bigger issue. I learned that the best way to manage conflict is by talking, whether it’s face-to-face or over the phone. If you absolutely do not feel like you can talk to this person to resolve conflict, write a letter. I also learned that unresolved conflict is the cause of 65% of voluntary resignations…often times it is the employees who have nothing to do with conflict, but have to be around the negativity.
I had the pleasure of taking the new Managing Conflict class last Friday. I was reminded true conflict is an “unmanaged” disagreement, which is a very normal part of life. I love the option of creating a RISE ABOVE DECISION which is the biggest idea of all when managing conflict. I also like the concept that our goal is not to eliminate conflict because we actually need it to make our decisions amazing. Thanks again, Terry! This class rocked! 🙂
I too loved Managing Conflict. It is always a good idea to take a step back and look through the eyes of the other person. Talking with the other person often will keep something small from getting blown out of per-portion.
I really appreciate this new class. It will help me manage conflicts at they arise. Thanks Terri Tucker!
I was able to take the managing conflict class on Friday February 23rd.
I have always thought of conflict as a bad thing. But this class said it can be a good thing if we learn from it. “Conflict can be our best friend if we remember to analyze it & apply the learning.”
When managing conflict, the only person I can change is myself. “I can’t change you, I can only change me.”
So much good info as always! I love our classes! Terri & Teresa are amazing!
Yesterday I was privileged enough to attend the very first PHCU Class called Coaching for Performance…driving results and growing people. I learned so much and cannot wait to RISE!!!! Thank you, Terri for giving us the tools we learned in this class. I feel blessed to have been a part of it!
With managing Conflict, it is a task we have to tackle each and every day.
It is, most of the time, very difficult but if we go into that situation with the correct mindset then we can overcome whatever that conflict throws at us. We will develop more confidence as we learn to handle each one with the right attitude.
Recently I came across some very difficult conflict (Non work related) and It was very hard for me to trust God and let him Guide me through. I came to point through many tears and heart ache that there isn’t more I can do except stand tall, be a prayer warrior, and trust that soon the conflict will pass and I will have become a stronger, more confidant person. It took a while for the conflict to resolve but God definitely came through and showed me how I can manage anything that comes my way as long as I trust in Him!
I have taken this class twice now and i feel that each time I walked away with a new understanding on how to manage conflict!
Have a great day! 🙂
I attended the Coaching for Performance class yesterday. I learned so much in this class and it was my favorite so far. With the steps on how to take on conversation based on the the situation, I am ready to start being a coach rather than a manager!